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The Customer Service Email Experience

Two kinds of otyg rolled up in one this morning after contacting a company last night. First they replied to my email with an “SMS” text message (that woke me) with an URL that was five lines long. My phone turned off eight times as I was typing that URL into the computer. Instead, just reply to email with email! Not only is email encrypted while text messages aren’t, I’m way more likely to be able to cut & paste an URL from email than from a text message. And also not awoken by a beep from it.

Then I still couldn’t read their reply since it required BankID. 😰

Since I couldn’t read it, I don’t know if that message would’ve then just been the third part of the otyg trifecta:

##- Please type your reply above this line -##

Your request (2097) has been received and is being reviewed by our support staff.

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